Structural Design, Personal Traits, and the Effectiveness of Teamwork

Informações

Código: ADI1340
Divisão: ADI - Administração da Informação
Tema de Interesse: ADI-D - Processo Decisório e Aspectos Metodológicos

Autores

Carlo Gabriel Porto Bellini, Rita de Cássia de Faria Pereira, João Luiz Becker

Resumo

This article introduces performance levels to be attained by software development teamsinvolved in the implementation of customized information systems software (CISS),especially in enterprise resource planning (ERP) projects. The focus is on the customer team(CuTe) – professionals from the client organization that contracts the development ofinformation systems tailored to fit at least one of its strategic business processes, who areassigned categorical business and information technology roles for interacting withoutsourced developers in such projects. Research findings come from a three-year case studywithin a landmark ERP implementation in a Brazilian university that provided benchmarksfor 88 measures, 27 metrics and 7 indicators addressing the structural design and personaltraits (the social subsystem of the socio-technical approach) of CuTes in CISS endeavors.

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